Listening to Beneficiaries Helps Nonprofits Learn What Doesn’t Work

December 31, 2016

Hilary Pennington, one of this year’s YPC keynote speakers, speaks to the value of listening to and acting on the ideas of those who are being served by one’s work. By sharing some examples, Pennington discusses how the philanthropic sector is making strides toward ensuring that the process of seeking and acting on feedback from those one serves is part of standard procedures.